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Terms & Conditions

These GetEasyLoan terms and conditions (“ Terms”) govern the access or use by you (“ Customer”, “ you”, “ your”) of the Services (defined below) on the WhatsApp Application (“ App”) or website provided by GetEasyLoan, a company established under the laws of India, having its corporate office at  7th Floor,Prince Appts, Patparganj, Delhi -110092, India. Please read these Terms carefully before accessing or using the Services.

Your access and use of the Services constitute your agreement to be bound by these Terms, which establishes a contractual relationship between you and GetEasyLoan. If you do not agree to these Terms, you may not access or use the Services.

Definitions

“Financing Terms” shall mean the sanction cum loan agreement between you and the Lender.

“Full KYC Requirement” shall mean aadhaar based verification of the Customer or such other verification process as determined by the Lender in accordance with the Reserve Bank of India (Know Your Customer (KYC)) Directions, 2016 (as amended from time to time)

“Lender” shall mean a bank and/or non-banking financial company or other credit providers that provide loans and that has sanctioned the loan or line of Credit Facility to the Customer that can be utilised through the Payment Options as per the Terms hereof and the Financing Terms.

“Services” means the various services facilitated by GetEasyLoan including but not limited to Loan, Line of Credit Facility, management, and any other services as may be added from time to time.

Profile Creation

You may use our whatsapp service or website only if you are at least 18 years old and are eligible to enter into a contract under the Indian Contract Act, 1872.

To access the Services, you are required to place an intent on our website of whatsapp handle. To create a Profile, you must provide us and/or our Lender(s) with your email address and/or phone number, which we will use to authenticate your identity.

You agree to receive communications from us regarding: (i) information relating to approval or sanction of loan; (ii) requests for emi payments; (iii) information about us and the Services; (iv) promotional offers and services from us and our third-party partners; and (v) any other matter in relation to the Services.

Consent To Use Data

To avail our Services, you are required to allow us & our lending partners to store and access your personal information and details which are required to under-write a loan and make a disbursal

In order for us and/or our Lender to render the relevant Services to you and undertake KYC, you will be required to provide our Lender with the following details including: i) your name (as provided in the PAN card); ii) PAN number and iii) Aadhaar details or any other document that may be required from time to time in accordance with the requirement of the law.

In addition to any consent you may give pursuant to the Privacy Policy, you hereby consent to: (a) the Lender retrieving your credit score from credit information companies for the purpose of evaluating your eligibility for a Line of Credit Facility; (b) the Lender sharing your credit score with us in order to recommend appropriate credit products to you on the App; and (c) us sharing the Transaction Information with our Affiliates and Lendersand (d) us and/or our service providers getting in touch with you or your reference(s), as submitted by you (if you are not available).

KYC

You may be required to undertake certain know-your-customer (“ KYC”) processes with us in order to avail the Services. In this regard, we may (or under the instructions of our Lender) require you to upload documents and information (“ KYC Documents”) that may be necessary to ascertain your eligibility to avail the loan or Line of Credit Facility.

You authorise us, and any third-party service provider we may engage with, to process KYC Documents and ascertain your eligibility. Any processing that we undertake shall be in accordance with our Privacy Policy. You agree that such processing may be subject to additional terms of service in the event a third-party processes information under this clause. Further, in the event any additional information, data, or documentation (collectively, “ Additional Information”) is required to determine eligibility, you agree to share such Additional Information promptly upon request, and further authorise us to process such Additional Information.

You agree and warrant to provide true, complete, and up-to-date KYC Documents and Additional Information. If the information provided by you, in our sole discretion, is unreliable or appears to be fraudulent or deficient, then you shall not be eligible to avail the Services using the WhatsApp or our website. If the Lender discovers any deficiency in the information provided by you on a later date, then we may terminate the account you hold with us.

Services

The Company shall, through the App offer the Services subject to fulfilment of Full KYC Requirement.

Please note that signing up on the whatsapp or website, shall be treated as an offer by the User to avail of the Loan or Line of Credit in accordance with these Terms. The User shall be provided with a sanction cum loan agreement setting out the terms for the grant of a Loan or  Line of Credit Facility by the Lender. Please note that the sanction cum loan agreement / Financing Terms of the Lender (and/or the authorized agent of the Lender) will set out the key terms of the financial assistance.

Please note that GetEasyLoan is a financial technology company and is merely a facilitator providing Whatsapp support to any person in need of financial products and facilitates financial services to the Users. In the event of a Loan or Line of Credit Facility offered and sanctioned by our Lender, the final decision as regards sanction is undertaken by the Lender at its sole discretion and GetEasyLoan does not have any role in respect of the same.Please refer to the Financing Terms which governs the relationship between you and the Lender in relation to the Loan or Line of Credit Facility availed by you through whatsapp or our website

We may from time to time modify existing products, features, or services, or otherwise introduce new features or services on or through WhatsApp. The term ‘Services’ shall include any modification to existing, as well as any new features, products, or services.

E-NACH Mandate

Should you avail a Loan or Line of Credit Facility, subject to the terms and conditions agreed upon with the Lender, you may be required to create an E-NACH mandate on over your account detail. Please note that the grant of a Loan or  Line of Credit Facility is conditional on you granting an E-NACH mandate. Should you cancel the E-NACH mandate for insufficient amounts, you will be required to first create a separate E-NACH mandate for a separate bank account.

Disclaimers

We own, operate, and maintain a technology platform, and are not a financial institution under the Companies Act, 2013, or a Non-Banking Financial Company under the Reserve Bank of India Act, 1934 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India.

GetEasyLoan does not undertake any product liability or service obligations. We do not represent, warrant, or make guarantees on behalf of any third parties.

To the fullest extent permissible under the applicable law, GetEasyLoan, and any of GetEasyLoan’s third-party partners, licensors, and suppliers, disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, title and non-infringement, compatibility, applicability, usability, appropriateness, and any warranty that may arise out of course of performance, course of dealing, or usage of trade. No advice or information, whether oral or written, obtained by you through the App will constitute or create any representation or warranty not expressly stated herein.

You acknowledge and agree that the use of the Services is at your sole risk. You hereby accept full responsibility for any consequences that may arise from your use of the Services, and expressly agree and acknowledge that we shall have absolutely no liability with respect to the same.

To the fullest extent permissible by law, we, our affiliates, and our related parties each disclaim all liability to you for any loss or damage arising out of or due to:

  • your use of, inability to use, or availability or unavailability of the Services, including any Third Party Services;
  • the occurrence or existence of any defect, interruption, or delays in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction or unauthorised access to our records, programmes, services, server, or other infrastructure relating to the Services; or
  • the failure of the Services to remain operational for any period of time.

Third Party Services

The Services may include services, content, documents, and information owned by, licensed to, or otherwise made available by a third-party including, but not limited to the Lenders (“ Third-Party Services”) or contain links to Third-Party Services. You understand and acknowledge that Third-Party Services are the responsibility of the third-party that created or provided it and acknowledge that use of such Third-Party Services is solely at your own risk.

We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third-Party Services, including their accuracy or completeness. Should you avail a Third-Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third-Party Services. Further, all intellectual property rights in and to Third-Party Services are the property of the respective third parties.

Indemnity

You shall indemnify, defend at GetEasyLoan option, and hold GetEasyLoan and Lender, its, subsidiaries, affiliates, and their officers, associates successors, assigns, licensors, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages and costs (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) due to or arising out of your access to the use of Services, violation of these Terms or any infringement of these Terms by any third party who may use your account with GetEasyLoan.

Limitation Of Liability

Notwithstanding anything to the contrary contained herein, neither GetEasyLoan nor any of its affiliates or related parties shall have any liability to you or any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under, directly or indirectly, or relating, in any manner whatsoever, to these Terms. To the maximum extent permitted by law, you agree to waive, release, discharge, and hold harmless GetEasyLoan, its affiliated and subsidiary companies, its parent companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of the use of the Services.

Regulatory Changes

You acknowledge and agree that we may have to modify the Services to comply with the applicable laws. As a result of this, you may be unable to access or use all or any part of the Services. We shall not be liable to you for such inability to use the Services pursuant to our compliance with the applicable laws.

Grievance And Support

You may contact our Grievance Officer with any enquiry relating to this Policy or your personal data. Further, we are not obligated to mediate disputes between You and Lenders. We can assist in enabling communications regarding a dispute. In case of any complaint regarding Services, please contact the below mentioned details.

To The Grievance Officer

Name: Anirudh Mendiratta

Address:  B-502, Prince Appts, Patparganj, Delhi -110092

Email: support@geteasyloan.co.in